The Ventura County Behavioral Health Department offers a wide range of behavioral health services to ensure that our residents of Ventura County have access to help when they need it. Learn more about our services and resources and ways in which we can best help you meet your needs.

Beneficiary Handbooks

Mental Health Plan Beneficiary Handbook

We provide specialty mental health services for people who live in Ventura County and are eligible for Medi-Cal. This handbook explains your benefits and how to get care.

If you speak a language other than English, free oral interpreter services are available to you. You may request this handbook and other materials at no cost to you in other languages or auxiliary formats, such as Braille, 18-point font large print, or audio. This handbook and other materials are available in English and Spanish. If you would like this handbook or other written materials in a language other than English or Spanish, or to get interpreter, linguistic, and cultural help, you may call the Ventura County Mental Health Plan 24-hours a day, 7 days a week at 1-866-998-2243. The call is toll free.


Substance Use Treatment Handbook
Drug Medi-Cal Organized Delivery System (DMC-ODS)

It is important that you understand how the Drug Medi-Cal Organized Delivery System (DMC-ODS) plan works so you can get the care you need. This handbook explains how to receive substance use treatment services, what benefits you have access to and your rights and responsibilities as a member of your county DMC-ODS plan.

Grievance and Appeals

If you are unhappy with any issue related to Specialty Mental Health Services, Substance Use Treatment Services, or Mental Health Services Act (MHSA) you may call our Quality Management Department at 1-888-567-2122 and we will try to resolve your concerns. Please see the forms below and either submit your Grievance Form or give us a call.



Mental Health Crisis & Referral

Substance Use Treatment
Access Line


Clinic Locations