PATIENT RESOURCES

The Ventura County Behavioral Health Department offers a wide range of behavioral health services to ensure that our residents of Ventura County have access to help when they need it. Learn more about our services and resources and ways in which we can best help you meet your needs.

Patient’s Rights

Beneficiary Handbooks

We provide specialty mental health services for people who live in Ventura County and are eligible for Medi-Cal. This handbook explains your benefits and how to get care. You may call to request the handbook at 1-866-998-2243.

It is important that you understand how the Drug Medi-Cal Organized Delivery System (DMC-ODS) plan works so you can get the care you need. This handbook explains how to receive substance use treatment services, what benefits you have access to and your rights and responsibilities as a member of your county DMC-ODS plan.

Grievance and Appeals

If you are unhappy with any issue related to the specialty mental health or substance use treatment services that you are receiving, you may call our Quality Management Department at 1-888-567-2122 and we will try to resolve your concerns. Please see the forms below and either submit your Grievance Form or give us a call.

Quality Improvement

The Ventura County Behavioral Health Quality Improvement Program is focused on the mission, goals, and commitment of the Ventura County Behavioral Health Department. The Quality Improvement Program is responsible for the coordination, planning, oversight, and communication of quality improvement principles, projects, analyses, and findings to achieve the Department’s mission. The principles of wellness, recovery, resiliency and cultural competency serve to direct all Quality Improvement activities and projects.

Our Quality Assurance Research and Evaluation (QARE) Team evaluates services that are provided by the Ventura County Mental Health and Drug Medi-Cal Organized Delivery System (DMC-ODS) plans. Our goal is to ensure our agency provides high level care and timely access to specialty Mental Health and Substance Use Treatment services.

 

RELATED LINKS

To access mental health services, or for immediate help, please call:
1-866-998-2243